FAQ
1. What’s the MOQ?
Different items have different MOQ, the great news is UNIQUE has made some popular products ready to ship as the support to our customers, best MOQ to 20-50pcs, you can try small quantity on hot sellers to test the quality and market at the beginning to make your business safe.
2. Do you support customization?
Sure, it is one of our advantages, we are professional on customization with rich experience, it is welcomed to brand your products, please feel free to let us know your ideas on it.
3. What’s the price?
Usually the price is calculated based on quantity, color, logo, package etc, please kindly offer us more of your requirements, so that we can quote you the best price.
4. Could I get a sample to check quality?
Yes sample is very welcomed for quality checking, it can help you be more confident to work with us, please check “ Sample Offer” page under CUSTOMIZE navigation for better understanding.
5. How long is the sample time?
Usually it will take 2-3 work days for regular samples, take 7-10 work days for customized samples.
6. What’s your production time?
For ready to ship products, lead time is 7-10 work days. For regular mass production order, it will take 45-60 work days to produce.7. How about the package?
It is supported to work your custom package, it can go with egg crate, white box, brown box, color box, cylinder, showcase etc as you want. You can check “ Customize Your Bottle” page under CUSTOMIZE navigation for better understanding.
It is supported to work your custom package, it can go with egg crate, white box, brown box, color box, cylinder, showcase etc as you want. You can check “ Customize Your Bottle” page under CUSTOMIZE navigation for better understanding.
8. I want to work my own shape bottle, how to process?
It is very welcomed to work your new bottle, we have strong R&D team to help you work ideas into reality, and we have figured out many difficult design/shapes due to strong technology support and experienced engineers team. Please do not hesitate to get in touch with us to discuss more. Also you can check “ Work Idea Into Reality” page under CUSTOMIZE navigation for better understanding.
9. Do you support third party inspection?
Yes it is welcomed, we will assist them to inspect the goods and finish their work successfully. By the way, UNIQUE has internal inspection when order is finished to ensure your goods are in good finish as well.
10. Could you show me around your factory?
Sure, we can have a video call to show you more details. If you have time to come to China, that will be great to show you around directly. It is helpful to know us more and make you feel safe.
11. What’s shipping route available?
For the shipping, air, sea, train, express etc are all supported to meet your different needs, we will work solutions for you after learning your plan. Please check “ Shipping” under NEWS navigation for better reference.
12. I am new on this business, could you help me get goods successfully?
Yes we are happy to help you on the whole process. UNIQUE is professional on stainless steel drink-ware area near 20 years, we deeply know all operations, we will help you make things clear and get the item you want successfully, please do not hesitate to contact us to discuss more.
13. How to place my order?
Please contact us firstly, then our professional sales team will communicate with you to know more about your requirements, and offer you the quotation, finally move forward to arrange the payment to start the order.
14. How long will it take to ship to my country?
It will be based on the shipping route you choose, sea shipping will take longer time than air shipping. We will offer you more shipping information specifically after getting in touch.
15. Will you provide us high-resolution photos for advertising?
Yes sure, it is supported. Please offer us your requirements, our designer will work it out for you.
16. Why choose your company?
It is a great questions, there are many points can be shared with you, please kindly check “ About Us ”, “ UNIQUE Advantages “ , “ Quality Controls “ under ABOUT navigation to know more information firstly, and kindly contact us to chat more.
17. Have you worked with Amazon customers?
Yes we have rich experience on Amazon goods operation, we will help you ship goods to the Amazon warehouse successfully, and stick the related labels durably for better scan.
18. Do you have certificates?
Yes all products are made by food grade 304 stainless steel material, it can pass all kinds of food grade tests well, such as FDA, LFGB, CE etc, and factory’s production well meet ISO, BSCI standards.
19. Do you have 100% stainless steel bottles and containers?
Yes it is our strong advantages, there are many pure stainless steel products available to help yuu build an ECO brand, from stainless steel tumblers, stainless steel water bottles, vacuum flask to stainless steel food jars. Contact us to know more now!
20. How about the after-sale guarantee?
Every order has one year after-sale guarantee, we will help you solve things together, please feel free to let us know if there are any feedback.